1. Why am I unable to login?
If you face multiple login errors, there may be a problem with your password. You may want to try resetting your password by selecting the 'Forget Password' option.
If you still find that you are unable to login to your account, please email us at email@example.com or call 022-59908217 and we will be happy to reset your password for you.
2. Where does D-Mart deliver?
3. When does D-Mart deliver?
Refer to delivery policy
4. Is there a minimum order value for delivery?
For Tianjin area, minimum order value would be 200 RMB. Refer to delivery policy
5. What if I'm not home to receive my order?
Our staff will call you to confirm the order and your availability and then deliver the order. In case we are unable to get through to you (on the phone number mentioned by you) for 48 hours, your order will be automatically cancelled and the money will be refunded to you in case of pre-paid orders.
6. Does D-Mart offer Cash on Delivery?
No, we don’t accept Cash on Delivery currently.
7. Can I change my order once it has been placed?
No, we will be unable to change any order after it has been placed.
8. Can I place an order online and pick up my order from your store which is nearest to me?
No, currently we do not offer this facility.
9. What if I don’t like the quality of the products delivered to me?/I have a problem with my product.
We aim to deliver only the best quality products. However, please feel free to contact us if anything you receive doesn’t meet your expectations.
Tel : 022-59908217
10. What happens if something I have ordered is damaged or spoilt when I collect?
Take a picture of the damaged or spoilt product and send the picture to us : firstname.lastname@example.org .
11. Can I return products to D-Mart?
Our goal is to make you happy! If you are not satisfied with your purchase for any reason, please email us at email@example.com ( Please include the date of order, order number, a photo of the product and reason for return) or call us at 022-59908217 WITHIN 7 DAYS OF YOUR DELIVERY DATE and we’ll do our best to resolve the matter either by replacing the product or refund. All we ask is that the product is not used or expired, and is in the original box and/or packaging.
12. Can I cancel my order?
No return or cancellation is possible after accepting delivery. In case you would like to cancel the order for some reason, you can send us an e-mail with the following details: date of order, order number and reason for cancellation.
13. When and how will I get my refund in case of cancellation or product return?
The refund of the excess money received will be processed within 3 working days of the return or cancellation. The process for the actual refund may take 1-3 working days to reflect in your credit card, bank account or other payment account. There will be no refund in cash.
For enquiries on refunds – please send us an e-mail or through a phone call.
14. What are the methods of payment can I use?
You can choose to pay with any of the following:
- With PayPal ,credit card or bank card.
- With Alipay
- With WeChat payment
15.How to use the coupons?
Payment and input your coupons discount code to the ”GIFT CODE“. Note: delivery vouchers and coupons should not be used together.